📦 Shipping Policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email
Shipping Time
Delivery times vary depending on your location:
- Local deliveries: 1–2 business days
- International deliveries: 5–10 business days
Please note that delays may occur during peak seasons or due to customs processing for international orders.
Shipping Fees
Shipping charges are calculated at checkout based on your location. Free shipping may be offered on selected promotions.
🔄 Returns & Exchanges
Return Eligibility
We accept returns within 7–14 days of receiving your order, provided that:
- The item is unused, unworn, and in original condition
- All original tags and packaging are intact
Non-Returnable Items
- Sale or clearance items
- Gift cards
- Items marked as final sale
Return Process
To initiate a return:
- Contact our support team with your order number
- Wait for return approval and instructions
- Ship the item back to the provided address
Customers are responsible for return shipping costs unless the item is defective or incorrect.
💰 Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 5–10 business days
- Shipping fees are non-refundable (unless the return is due to our error)
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
📩 Contact Us
If you have any questions about shipping or returns, please contact our support team at:
admin@ppamc.com
